As a rough guide, a box of 30 tiles (13cm x 13cm x 0.9am) weighs approximately 10kg.
Orders up to 560g - £5 (up to 2 tile samples)
Orders 560g - 1.5kg - £7 (3-5 tile samples)
Orders 1.5kg - 10kg - £12
Orders 11kg - 25kg - £22
Orders 26kg - 55kg - £39
Orders 56kg - 100kg - £60
Orders 101kg-250kg - £75
For Tile borders - £10 per box
For orders over 55kg please contact us for a quote before ordering (Conditions and additional charges may apply)
In some cases, larger orders (over 55kg) may need to be palletised and are kerbside delivery only. You must ensure someone is available to take delivery, unload and transfer into your property. If we are unable to deliver there may be a redelivery charge. Please contact us prior to ordering.
Deliveries are made within business hours, Monday to Friday. We cannot guarantee delivery times once orders are passed to couriers.
Orders can also be collected from our warehouse in Cornwall by prior agreement. Please ensure you collect goods in a suitable vehicle and note loading and transportation is at your own risk.
INTERNATIONAL AND OFF MAINLAND UK DELIVERY
We are happy to fulfill orders from outside the UK mainland, however, please contact us for a quotation first. Deliveries to remote areas of the UK including, but not limited to, the Channel Islands, the Isle of White, the Isle of Man, Scilly Isles, Highlands, Grampian, Scotland Offshore and Northern Ireland may take longer and incur extra fees.
International deliveries will be subject to border and customs checks and will incur import duties and taxes to be paid by the customer. Please contact us prior to ordering.
RECEIPT OF GOODS
On receipt of your order, please inspect for damage or discrepancies and notify us of any problems within 72 hours. No claims will be accepted against deliveries signed for but not examined. We cannot be held responsible for damages sustained once handed to outside delivery companies.
RETURN OF FAULTY GOODS
Please contact us if there is a discrepancy with your order within 72 hours of receipt, quoting your order number. Although every effort is made to inspect the goods, defects can occasionally occur. We will replace faulty goods, but will not be liable for any other charges. It is the customers responsibility to inspect the tiles on receipt of delivery and before fixing. No claims will be considered after the tiles have been fixed.
RETURNS AND EXCHANGES
Please note that all tiles are hand-painted to order. This includes pencil trim and torello border tiles.
We always recommend retaining a few spare tiles in case you need to make alterations or repairs in the future, as we cannot guarantee that tiles from different batches will match exactly.
You may return full boxes of unused plain tiles, provided they are in a resale-able condition. Returns are at your own expense. Please ensure that items are securely packaged, as we reserve the right to deduct the cost of any damage sustained in transit or reject returns deemed unsaleable. Please email us for details about your return before sending anything back.
Refunds will be issued via the original method of payment, minus a 25% restocking fee.
Please note:
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Hand-decorated tiles (all except plain tiles) are made to order and are non-returnable.
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Samples are non-returnable.
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Tiles that have been installed are non-returnable.
This policy does not affect your statutory rights.
Please contact us with any return queries at enquiries@decorumtiles.co.uk or at 01208 228858.