Once we receive your order, our artists start work on painting each and every one - this process normally takes 10 - 14 days to complete, this can be longer for larger or more complicated orders.
Once all the tiles are ready, we organise the shipment and send the order out to you.
Every tile we produce is hand decorated and made to order.
We do not keep any decorated or patterned tiles in stock. That means that every tile we create is made especially for you!
It also means that every order takes between 10-14 days to create and ship.
The only tiles we keep in stock are the plain tiles (Cornish White, Chalk White or English White).
If you have not received your sample or order after 14 days, please let us know!
Yes we do!
Designed in Cornwall and hand produced to order, our artists will work alongside you to create custom designs suitable for any room, tailored to your requirements.
Costs for a bespoke order are quoted on a case by case basis and will include a charge for the design(s) of your unique pieces.
The Decorum artists all have their own varied styles and specialisations, allowing us to pair you with the perfect painter for your project.
And if you don’t know exactly what you want, allow us to guide and inspire you with our 30 years of experience.
A sample tile costs the same as the tile.
We offer free shipping on all samples - up to a maximum of 5 sample tiles per customer.
As with all our orders, samples are hand created to order so please allow 10-14 days for you sample to arrive. If you have not received the sample after 14 days, please let us know!
You may return full boxes of unused tiles to us providing they are returned in a re-saleable condition, within 7 days of receipt and with proof of purchase.
Goods are returned at your own expense. Care should be taken to adequately package items to ensure they arrive to us in good condition.
We reserve the right to charge for any damages sustained by failure to do so or if tiles are deemed to be in an unsaleable condition. Refunds will be made by the same method of payment originally used for purchase, minus a 25% restocking charge.
Hand decorated tiles are made to order and are therefore non-returnable. Samples are non-returnable. Installed tiles are non-returnable.
This does not affect your statutory rights.
All our tiles are hand decorated, and produced to order only.
We do not keep any stock.
Orders typically take 10-14 days to create and ship. If you have not received your order or sample after 14 days, please let us know!
We offer free shipping on samples - up to a maximum 5 sample tiles per customer.
If you order more than 5 samples, our standard shipping rates will apply.
As a rough guide, a box of 30 tiles (13cm x 13cm x 0.9cm) weighs approx. 10kg.
Free delivery on sample orders (up to 5 samples)
Orders to 10kg - £12
Orders 11kg - 25kg - £22
Orders 26kg - 55kg - £39
Orders 56kg - 100kg - £60
Orders 101kg-250kg - £75
For orders over 55kg please contact us for a quote (Conditions and extra charges may apply)
Tracking details will be emailed to you once your order is packaged and handed to the delivery company.
We ask that you check your order immediately upon receipt.
If there is a problem, or any damage to the tiles, please let us know within 72 hours and we will replace faulty or damaged goods.
We are not liable to replace any problematic or damaged items in a delivery that is not reported to us within 72 hours.
Other frequently asked questions
If you are ordering tiles that measure 13cm X 13cm, you will need 59 tiles. If you are ordering tiles that measure 20cm X 10cm, you will need 50 tiles.
We recommend that you order an extra 5-10% to account for corners, awkward angles or breakages during the installation.
The price will depend on which tile(s) you are ordering.
Our collections are designed for use on your walls - kitchens, bathrooms or wherever else you choose!
We also source cold and frost resistant tiles for outdoor use, for special commissions and bespoke orders.
Yes! Our tiles are heat resistant to well beyond anything you would expect a domestic stove to produce - if you have any concerns please contact us.