Refund policy

RETURNS AND EXCHANGES

Please note that all tiles are hand-painted to order. This includes pencil trim and torello border tiles. We always recommend retaining a few spare tiles in case you need to make alterations or repairs in the future, as we cannot guarantee that tiles from different batches will match exactly. You may return full boxes of unused plain tiles, provided they are in a resale-able condition. Returns are at your own expense. Please ensure that items are securely packaged, as we reserve the right to deduct the cost of any damage sustained in transit or reject returns deemed unsaleable. Please email us for details about your return before sending anything back. Refunds will be issued via the original method of payment, minus a 25% restocking fee.   

We always recommend retaining some spare tiles for future use, in case of damage or altering your project, as we cannot guarantee tiles from different batches will match.

Please note:

  • Hand-decorated tiles (all except plain tiles) are made to order and are non-returnable.

  • Samples are non-returnable.

  • Tiles that have been installed are non-returnable.


RECEIPT OF GOODS

On receipt of your order, please inspect for damage or discrepancies and notify us of any problems within 72 hours.  No claims will be accepted against deliveries signed for but not examined.  We cannot be held responsible for damages sustained once handed to outside delivery companies.


RETURN OF FAULTY GOODS

Please contact us if there is a discrepancy with your order within 72 hours of receipt, quoting your order number.  Although every effort is made to inspect the goods, defects can occasionally occur.  We will replace faulty goods, but will not be liable for any other charges.  It is the customers responsibility to inspect the tiles on receipt of delivery and before fixing.  No claims will be considered after the tiles have been fixed.  

Please contact us with any return queries at raymond@cornwalltilestudio.co.uk or at 01208 228858.    



This policy does not affect your statutory rights.